Customers may sometimes see the below error when they click on the Pay Now button:
Payment cannot be completed.
Please contact support with following information:
submitPciIframe failed with status: Bad Request and response: {"result":{"code":"200.300.404","description":"invalid or missing parameter - (opp) No payment session found for the requested id - are you mixing test/live servers or have you paid more than 30min ago?"},...
The above error is usually caused in the following scenarios:
- The checkout Id / session Id has expired - CheckoutIds are valid for 20 mins from the time they are created. The user must submit the credit card data within this time frame.
- The merchant used the TEST credentials to create the checkout Id however is using the LIVE widget
- The merchant used the LIVE credentials to create the checkout Id however is using the TEST widget