If you plan to change your acquiring bank for online payments, it is important to start the process on time to ensure a smooth transition without any service interruptions.
The first step is to notify our Sales Department via email at [email protected] , so that we can provide you with all the necessary information and instructions specific to your case. After that, you need to inform your current bank that you wish to terminate your existing ecommerce service.
Once you decide on a new bank (that AllSecure cooperates with), our sales team will send you the request form that needs to be completed in detail (with a note indicating that AllSecure will be your integrator) in order to obtain the ecommerce offer. The completed form can be submitted directly to the bank — if you are already their client — or to us.
The bank will then review your request and, if it approves your business model, provide you with an offer and subsequently a cooperation agreement. After signing the agreement with the bank, please contact our Sales Department again so that we can forward your case to our technical team, which will handle the migration from your previous to your new bank.
In certain cases, the transition may require a new integration. More detailed information about this will be provided by our sales team during the bank change process.