I have clicked on "Forgot password" but still have not received my new password
For security reasons, our support team will still need to authorise a password reset. Please send an email to [email protected] to have a temporary password triggered to your registered email address.
Why do I get logged out of the Merchant portal so frequently ?
The Merchant portal automatically logs a user out if the transactions, settings or other sensitive page is opened and left dormant. To prevent this, you can stay on the "My Dashboard" homepage. Staying on this homepage will keep your transactions out of plain sight when not in use and also prevent automatic log out.
Why are my transactions in the Portal reflecting at a different time to when my customer purchased?
You may need to check your portal time preferences, to make sure that your timezone corresponds with your online shop's timezone - From your dashboard, navigate to the top right hand side of the screen, click on "my preferences" and then click on "change timezone" from the drop-down menu.